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Returns

Consumer Guarantees
Consumer guarantees apply under the Australian Consumer Law. Nothing in these terms & conditions excludes the application of those guarantees. For more information about your rights as a consumer, see the Australian Consumer Law website at www.consumerlaw.gov.au. If a product has a minor defect, we will provide a repair or offer you a replacement or a refund. If a product has a major defect, you are entitled to:

  • reject the goods and receive a refund;
  • reject the goods and receive an identical replacement, or one of similar value if reasonably available; or
  • keep the goods and receive compensation for the drop in value caused by the problem. 

If you think that a product is defective you should contact us and we will assist you. A photo may be requested to assist with the assessment of your claim. Where a product is defective and needs to be replaced or repaired return shipping will be arranged at the expense of Bike Brew.
If a product is replaced, your replacement product becomes your property and the returned product becomes our property. When a refund is given, the returned product becomes our property.

Returns
Our returns policy lasts 30 days from the date of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. Parts and components that have been installed and then removed are ineligible. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Return Authorisation Number - Essential
A Return Authorisation (RA) number is required for replacement products and refunds where products are defective. Where we have provisionally determined that a product is defective, we will issue you with an RA. products cannot be returned without an RA. The Product should be returned to Bike Brew within 30 calendar days of the issuance of the RA. Where possible, all products should be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the product. If the accessories are not included, only a partial refund will be applied.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds
If you haven’t received a refund as expected, please contact Chris at chris@bikebrew.com.au.

Sale Items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at chris@bikebrew.com.au.

Shipping
For returns, please contact chris@bikebrew.com.au who will provide you a return number and the shipping address. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Click below to view brand-specific User Guides & Warranty Information:

Chromag    MRP     Knolly Bikes